In order to provide our clients with the highest level of service possible, we rely on the following policies to help our business run smoothly.
We try to confirm all appointments approximately one week prior to the scheduled time. If we are unable to contact you up to 72 hours before your appointment, we reserve the right to reschedule your service. If you need to change or cancel your appointment, you must do so at least 48 hours prior to your scheduled time. Appointments canceled without 48 hours’ notice will be assessed a $60 cancelation fee.
Although only encountered in unusual circumstances, we charge a minimum fee of $120 for any service call.
Timeliness is important to us; if we anticipate arriving more than 10 min. late to your tuning or service appointment, we will call or email to let you know. If you are not present for your appointment, we will wait for 15 min., after which we you will be billed $120 for the appointment. If you are simply running late, please call us; we will do our best to accommodate!
Piano tuning is always accompanied by a risk of string breakage, and this risk is heightened during large pitch corrections or when corrosion is present on the strings, tuning pins, or other metal parts. The risk is also heightened when your pian’s action is poorly regulated, or if we are tuning your piano to a pitch above A4 = 440 Hz. We make every effort to avoid string breakage, but we cannot be held responsible when it does occur.
Furthermore, in very rare circumstances, it is possible for the metal casting (the string frame) that supports the tension of the strings to break. Most piano technicians only ever see a handful of pianos with cracked string frames, and most never experience a string frame breaking in their presence. When a string frame breaks, it is caused by defects in manufacturing and even from poor design.